By Menno R. van Dijk MSc


When writer and operational excellence advisor Menno R. van Dijk joined ING household financial institution within the Netherlands, the corporate had already been utilizing the tilt process many years. yet van Dijk felt anything was once missing—the enjoyable issue: experiments, advancements, a supportive administration kind, and teamwork. He wasn’t seeing the experience of invigoration and renewal that comes while staff at the store flooring adventure the development because of a Lean implementation.

He went to paintings and created a brand new approach—Super7—that took the tilt procedure in monetary providers to the subsequent point. It noticeably lowered shopper ready occasions with much less administration and extra accountability at the store flooring. In Super7 Operations, he discusses Super7 in detail—how it was once built, what it does for patrons, the way it alterations tradition at the store ground, and the way it impacts staff and executives. He explains its merits, which come with

flexible ability to deal with fluctuating demand—no stock, no waiting;

small, self sufficient groups dedicated to getting the activity performed for his or her customers;

output administration and delegated obligations; and

continuous development of functionality with out the necessity for tight controls.

Including case reports, this consultant presents important information and methods for imposing Super7 in a company that's searching for how you can increase their shoppers’ experience.


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Super7 Operations: The Next Step for Lean in Financial Services by Menno R. van Dijk MSc

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