By Fred E. Jandt
Conflict and Communication introduces scholars to big theories, key thoughts, and crucial examine within the learn of clash, in addition to functional talents for handling clash of their day-by-day lives. writer Fred E. Jandt illustrates how powerful communique can be utilized to regulate clash in relationships and inside of organizational and staff contexts. besides foundational insurance of clash kinds, mediation, and negotiation talents, the textual content additionally positive factors new and rising types of clash administration, together with chapters interpreting the demanding situations of clash among cultures, a bankruptcy on kin and companies, info on either face-to-face and on-line bullying, a close step by step advisor for mediation, and extra emphasis on on-line dispute resolution.
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Conflict and Communication by Fred E. Jandt